AUTO DISPATCH
These settings help you to customize how jobs should be automatically assigned to drivers.
Auto Dispatch
Enable or disable automatic assigning and dispatching of jobs. If Auto Dispatch is disabled, you will have to manually assign jobs to vehicles in the Dispatch Console.
Automatically start jobs when they have been assigned
Automatically start a job after it has been assigned to the driver without having to press Start in the Driver App.
Offer jobs to driver when busy
The system will consider vehicles that are currently set to “Busy” in the Driver App when looking for the most suitable vehicle to assign a job.
Offer jobs to drivers when away
The system will consider vehicles that are currently set to “Away” in the Driver App when looking for the most suitable vehicle to assign a job.
Auto dispatch tries
This is the number of tries the system will make when automatically dispatching a job. For example, if it is set as 2 the system will try to assign this job 2 times. This means that if the first driver that gets the job rejects it, it will go to a second driver.
NOTE: When setting this feature it is important to have into consideration that the time that a specific job will be in the system trying to be assigned will be affected by the amount of time for the driver to accept an assigned job. In this example, it will be 45 seconds times 2 = 1.5 minutes maximum for this job to have the chance to be assigned.
We strongly recommend setting this feature with a lower number of tries and a lower amount of time for the driver to accept the job. Otherwise, your company’s level of service could get affected by the system trying to assign a job for a long period of time. For example, imagine that you set the Auto dispatch tries = 10 and the amount of time = 1 minute; this means that it might take to the system 10 minutes to assign that specific job.
Amount of time for driver to accept an assigned job
Use this feature to select how much time a driver will have to accept or decline a job that has been sorted for him/her. After this time, if the job has not been accepted or rejected, the job will be sorted to a different vehicle or will follow a specific rule that you might have set, for example, Broadcast.
Send jobs to drivers who are clearing
If this option is enabled, the system will consider vehicles that are currently set to “Clearing” (CLR) when looking for the most suitable vehicle to assign a job.
Distance from destination when driver can set clearing
Specifies the distance from the destination of the job from which the driver can set his status to “Clearing”. This means that if the driver is further this limit the CLR bottom in the Driver App will not be visible.
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