Assignment

AUTO DISPATCH These settings help you to customize how jobs should be automatically assigned to drivers. Auto Dispatch Enable or disable automatic assigning and dispatching of jobs. If Auto Dispatch is disabled, you will have to manually assign jobs to vehicles in the Dispatch Console. Automatically start jobs when they have been assigned Automatically start a job after it has been assigned to the driver without having to press Start in the Driver App. Offer jobs to driver wh...

ADVANCED DRIVER DISPATCH Require vehicles to accept an assigned job You can give the drivers an option to accept/decline jobs in the Driver App. Uncheck this option if you want to “hard-assign” a job (not give the driver an option to accept/decline). Hold jobs for unreachable vehicles Holds a job offer for a vehicle that is temporarily unreachable (the system cannot establish a connection with the driver’s device). For example, if the driver accepted a job and all of a sudden he/s...

ASSIGNMENT STRATEGY FOR PREBOOKINGS Assign Directly If a vehicle is chosen for a job it will “hard-assign” the job, making the vehicle the owner of the job. Reserve and auto dispatch The job is reserved for the vehicle selected but will run through the default auto dispatch settings if the vehicle doesn’t accept it in time (see further below for additional settings on this) Reserved reject NOTE This option only works when “Reserve and auto dispatch” is enabled. This setting a...

BROADCAST If all Auto dispatch tries have been made, a job can be broadcasted to all available vehicles. Broadcast Enable this option to be able to offer the jobs to all vehicles after all assignment tries have been made without any driver accepting the job. If this option is enabled the job will be offered to the Drivers so they can Bid on the Job. Broadcast if no suitable vehicles are found when auto-dispatching If no suitable vehicles are found when auto-dispatching,...

PRIORITY If you use priorities in the Dispatch Console, this section will come in handy. For example, if you have 2 jobs in the same area (within a certain radius), and one has a higher priority than the other, the job with the highest priority will effectively block the other jobs in the designed area, until it’s assigned. The system will then go through the jobs at priority level where 1 is lowest and 5 is highest. The following settings will allow you to give preferences to jobs marked w...

Dispatch Timings This section allows you to predefine a set of timing options in the system. Amount of time to be calculated per km: The value you set here will be used by the system to estimate the time it will take to your driver to reach the pick-up point of the job. This value specifically means the time it will take to your driver to travel 1 kilometer in your service area. In other words, you will choose how many minutes you estimate your drivers will take to travel 1 kilometer...

Zone Queues The section Zone Queues will control the assignment behavior of the Assignment Zones that you can configure in the Zones Section (https://www.taxicaller.com/manuals/admin-panel/3/en/topic/zones?sidebar=true) of the Admin Panel. The system can be configured to use several variables to determine which vehicle is the most suitable to assign a job depending on your needs. The system by default will assign the jobs to the closest vehicle from the pick-up location. However, if you ena...

Advanced Zone Queues Always respect zone queue When this is active, if two vehicles are closer than 2 km from each other, the system will prioritize whoever is first in the zone queue even if this vehicle is farther away. For example, if this feature is enabled and a passenger makes a booking, the job will be assigned to the vehicle that has been waiting longer even if it is farther away, but within a radius of 2 km from the closest vehicle. In this case, the job will go to vehicle 1 e...

DRIVER INFORMATION In this section, you will be able to manage all the features on how would you like to show the job information to the driver. SMS notify a driver set to away when the job is offered to them: If enabled, it will allow you to notify the driver (via SMS) when it is set as Away in the Driver App that there is a job available. To make it work, you will need to add the phone number of the driver in the field Phone Number under Settings>Users>Create and Modify your Use...

DRIVER CONDUCT If the driver has not been able to accept the jobs; it is possible to enable some features about how would you like to approach this actions. If the driver rejects, times out or the device is unreachable you can choose from three actions would you like to do. Do nothing: if you want that the system remains with no action at all. Move to the back of the queue: the driver will lose its zone queue position. Set to away: set the status of the driver as Away in the Driv...