ASSIGNMENT STRATEGY FOR PREBOOKINGS
Assign Directly
If a vehicle is chosen for a job it will “hard-assign” the job, making the vehicle the owner of the job.
Reserve and auto dispatch
The job is reserved for the vehicle selected but will run through the default auto dispatch settings if the vehicle doesn’t accept it in time (see further below for additional settings on this)
Reserved reject
NOTE This option only works when “Reserve and auto dispatch” is enabled.
This setting allows you to determine how the system should behave when the vehicle assigned to a pre-booking rejects the job or doesn’t accept the job in time. There are 2 options:
Default - The system will treat this reject as any other reject and this job will go through the additional auto dispatch rounds/tries (whichever settings you have configured)
Back to base - The system will assign this vehicle to “No one” which gives it a red banner in the Unassigned tab forcing manual re-assignment.
Reserved offline
This setting, contrary to Reserved reject, allows you to specify how the system should behave when the vehicle assigned to the pre-booking is offline when it’s time to pick up the passenger. There’s 3 options:
Default - The system will treat this reject as any other reject and this job will go through the additional auto dispatch rounds/tries (whichever settings you have configured)
Wait - This means the job will remain unassigned indefinitely until the assigned vehicle logs on. Keep in mind that a job can easily get stuck with this setting if the designated driver is unavailable.
The system will assign this vehicle to “No one” which plays a warning sound and tags the job with a red banner in the Unassigned tab, forcing manual re-assignment from a dispatcher.
Back to base - The system will assign this vehicle to “No one” which gives it a red banner in the Unassigned tab forcing manual re-assignment if the vehicle is offline
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