Zone Queues
The section Zone Queues will control the assignment behavior of the Assignment Zones that you can configure in the Zones Section of the Admin Panel.
The system can be configured to use several variables to determine which vehicle is the most suitable to assign a job depending on your needs.
The system by default will assign the jobs to the closest vehicle from the pick-up location. However, if you enable zone queues, the rules of assignment will be based on the location of the vehicle regarding the Assignment Zone the driver is positioned in.
For example, in the following image, if the pick-up position of a job is made in the area where the vehicle 2 is located, the job will be assigned to that driver.
It will also take in consideration which vehicles have entered a specific zone in the map and will queue them in the zone queue of that assignment zone.
With no other modifications, it means that the vehicles that have been available the longest in a zone will be prioritized when it comes to job assignment. This way the jobs should be more fairly and evenly distributed.
Hold queue position even when taking street jobs or when driver app is set to “away”
If this is active, a driver will not lose its queue position when the driver has pressed the “Busy (street job)” or “Away” button in the Driver App.
*To configure advanced features related to Zone Queue Settings, the following article will assist you with these options: Advanced Zone Queues
*To configure other advanced features, click on the button Show advanced features. The following article will assist you with these options: Other Advanced Features
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