General

COMPANY ID The Company ID is the unique identifier your dispatcher and drivers will use to access the Dispatch Console and Driver Apps. Your TaxiCaller account is active by default, but unchecking the 'Active' option will allow you to suspend operations while preserving your account settings. When logging in as a user, you will be prompted to enter your Company ID, together with the Username and Password which you chose in the Users (https://app.taxicaller.net/dispatch/users/edit) ...

PAYMENT OPTIONS Use the payment options to customize how your drivers should process fare payments in the Driver App. Require the driver to specify the price paid for each trip This setting helps you to enable or disable the payment flow in the Driver App. When enabled - This will enable the basic payment flow and will give the driver the ability to process payments. It is most common to have this option enabled. When disabled - Drivers will not see the payment flow. This option is ...

Advanced Payment Options The advanced payment options help you to fine-tune how payments should be handled. Force tariffs so drivers can't change the predefined tariff for a type of job When this is disabled, the driver will get to freely choose tariffs from a list in the Driver App. The Tariff List shown will represent the Tariff Categories set under tariffs. To learn more about tariffs go to the If this option is enabled, the software will automatically choose the corresponding tari...

Time and Units Use these settings to select the time zone that will apply to your account. It is important to configure the correct time zone, date format and units for the system to display the information as you need it and to make sure that the jobs are booked at the time desired. When selecting the timezone, be sure to select the best possible match to your location.

Dispatch Console Dispatch shows job for: Determines how far ahead the dispatch will show future jobs. You can see these jobs in the Unassigned, Assigned and Active Tab in the Dispatch Console. For more information about the Dispatch Console visit the Dispatch Manual (http://www.manula.com/manuals/taxicaller-nordic-ab/dispatch-console/1/en/topic/unassigned-assigned-and-active-jobs). Alert dispatcher about special events that require attention: Enable this function in order to activate Alert...

Advanced Dispatch Console Color code job depending on the state: Will display jobs in different colors depending on the state: Green – Available / Dropped off Blue – Callout Orange/Yellow – Waiting Red – Passenger on Board Pink/Purple – Clearing You will see this setting visible in the different parts of the Dispatch Console: zone queues, job details, and in the map the vehicle icon will also change color. You will also see reflected the color coding in the Job Overview in the D...

Permissions Determine basic permissions for drivers and dispatchers. For more advanced permissions settings, please check the Permissions Section (https://www.taxicaller.com/manuals/admin-panel/3/en/topic/users-permissions?sidebar=true). Permissions for Dispatchers: Allow direct assignment: In the Dispatch Console, allow that a dispatcher can directly assign a job to a vehicle. This also is called hard-assign, and you can do it by dragging the job from the Current Job Panel to the Jo...