PHONE OPTIONS - SOFTPHONE
For this feature to work, you will need first to enable the phone options in a dispatch user.
Then, you will need to get a VoIP service provider to be able to get the credentials needed to connect with Taxicaller softphone.
We have a standalone softphone client that technically should be compatible with any VoIP provider that supports the SIP standard, so if you have a VoIP provider in mind but are not sure whether they would be compatible with our softphone or not, you should check if that provider can connect their VoIP service to a third-party softphone using the SIP standard.
To download Taxicaller softphone please click on the following link Download Taxicaller Softphone, you will need to have installed the softphone before trying to integrate with your VoIP provider.
Once you have:
- Enabled the dispatch user
- Downloaded the Taxicaller softphone
- Gotten your credentials from your VoIP provider
You will need now to configure the Dispatch user both in the Admin Panel and Dispatch Consol.
The VoIP providers that Taxicaller recommends are:
Ring Central http://www.ringcentral.com/
VOIP Studio http://voipstudio.com
Sip Trunk (USA) https://www.sip.us/
Cellip (Sweden) https://www.cellip.com/
If you are interested in integrating with VoIPStudio please check the following article: “How can I integrate VoIPStudio?”: https://www.taxicaller.com/en/help/kb/KV1uIBudEUpTtmO7